mPower | How to Edit Active Subscription Orders
In this video, we’ll go over how mPower can enable your Magento store customers to easily modify their subscription orders to give them more of the products they love and to get them more often. We’ll also show you how customers can put products on hold when they don’t need them, as well as to resume those orders when they’re ready to get them again.
We’ll follow Cameron as he makes some changes to his subscription orders in our demo store. Once Cameron logs into his account, he selects My Account. From here, he locates My Subscriptions from the left side navigation and selects that.
Once inside the My Subscription page, Cameron now has a view of all his current subscriptions. All of his products are shown and separated by subscription order. In this view, he can quickly scan through all the details of his orders, like the quantity billing frequency, the term (which is the length of subscription), and when to expect his next order to be processed. In the far right, the total amount to be charged can also be found.
In the lower portion of the product order, we have a More Details link. If Cameron clicks that, he can get a drop-down of more in-depth details such as billing, shipping and payment info.
Today, Cameron wants to make a few changes to his subscriptions. He tried the Stella Red Reserve wine, and it was a huge hit with his guest. He’d like to get it more often than the 10-day delivery option he currently has it set at, so let’s go ahead and do that. If you notice on the right-hand side above the order total, you’ll see three navigation items — Edit, Hold and Cancel. Let’s choose Edit.
From here, Cameron gets a dashboard dedicated to a Stella Red Wine product subscription order. He can see the next estimated payment date and whether the subscription is active or not, which it is. Below, you can see the details for quantity billing, frequency term and end date.
Now, depending on how the merchants set this product up, we can edit some or all of these settings. To do this, choose the modify button located in the upper right of the details panel.
So, Cameron really loves this wine, so he’s changing the product quantity from one to two bottles. Next, he’d like to get this product more often. Cameron is going to change the billing frequency from 10 days to weekly. The term is currently listed as “until cancel,” which means Cameron is going to get this product on the frequency and quantity set above indefinitely or until he cancels.
With these changes made, Cameron clicks “update’ to apply the changes to his subscription order. The page will refresh and will now show the updated quantity as “2” and the billing frequency as “weekly.” The new product price is updated as well. With this product updated, Cameron clicks this My Subscription option on the left side of the navigation.
So, Cameron scrolls through his subscriptions to see what other changes he’d like to make. He still has half a package of eggs leftover from his previous order, so he wants to put that on hold for now. In the eggs order panel, Cameron locates the options Edit, Hold and Cancel, and this time he chooses Hold. So, from here Cameron is going to get a pop-up window to verify pausing his subscription order. It also informs Cameron that he will not be billed while his order is on hold. He clicks OK to confirm placing his egg order on hold. When the My Subscription page updates the egg order is now labeled “On Hold.” You’ll also notice a Resume Order option is visible in the far right corner.
So, when Cameron decides to resume his subscription order of eggs he’s simply going to click the resume option and his order will be immediately set to active while maintaining his previous preferences for billing frequency and quantities.
So, with his orders all updated, Cameron can simply log off and enjoy the rest of his day with a glass of wine. Thank you for watching, and I hope you found this video helpful. Please subscribe to our Youtube channel to get future PowerSync videos.