Customer Success Story: Environmental Lights
This article is for you if:
- You want to know more about PowerSync's Magento-Salesforce integration
- You want to hear a first-hand account from a PowerSync customer
- You are wondering if integrating Magento and Salesforce is worth the investment
"Unlike other monolithic, software companies I've worked with, the PowerSync team tried to understand what I [needed] to accomplish and acted as TRUE PARTNERS in devising ways to meet my goals."
-Jamison Day, CFO Environmental Lights
In the spring of 2016, Environmental Lights, a San Diego-based industry leader in providing LED lighting solutions, implemented Salesforce as its CRM. Jamison Day, CFO, quickly realized the need to synchronize the data from the company's existing Magento e-commerce website. He wanted to give his sales team the ability to see customer and order information in Salesforce and avoid spending time on manual data entry or switching from one system to the other.
After evaluating many options, the company chose to move forward with PowerSync's Magento-Salesforce integration. By providing its staff with easy access to information, Environmental Lights has enabled its sales team to be more efficient and effective.
"Our sales team is able to see all matter of Magento information without having to leave Salesforce," Day said. "Moreover, if they wish to drill into more detail, PowerSync provides extensive linking between the two systems so navigating back and forth between Magento and Salesforce is simple and easy."
"My experience with PowerSync has been absolutely amazing," Day said. "I think the product itself is rock-solid and feature-rich. But the thing I found amazing was the service. The support team was able to answer all my questions and address all my concerns. Unlike other monolithic software companies I've worked with, the PowerSync team tried to understand what I [needed] to accomplish and acted as true partners in devising ways to meet my goals, even doing hot-patches on occasion and updating their code to meet my requirements. They spent many hours (and many late nights) ensuring our implementation was as smooth as possible."
Environmental Lights has completed its PowerSync implementation and is excited about the results.
"When choosing a software solution, features and functionality along with price are often on the decision spreadsheet," Day said. "However, in reality, service and support can be more important. When we first installed PowerSync, we did not fully understand how to deploy it to fully leverage its capabilities. By working with the PowerSync support team, we were able to implement a solution that meets all our needs. Notably, PowerSync was able to address some of our specific needs in a software update/release, showing astounding agility and customer focus in a short time. I give PowerSync my highest recommendation."
The PowerSync team would like to thank Jamison Day for expressing his feedback. We are truly honored to receive such an assessment. Our team strives to deliver the best level of service in the industry and approaches each one of our clients' implementations with the highest care. Seeing our clients happy is the best reward for our work. If you would like more information about our product, watch the video below and schedule a time to speak with us.